At Safara Fashion, customer satisfaction is important to us. We accept returns or exchanges only when the product meets the conditions described below.
Return Eligibility
A product may be eligible for return/exchange if:
The wrong product was delivered.
The product is damaged or defective when received.
The product received is significantly different from the product ordered.
The product must be unused and in its original condition where applicable.
Return Conditions
To request a return or exchange:
Contact us within 7 days of receiving the product.
Provide your order number.
Explain the reason for the return.
Provide clear photos/videos if requested by our customer support team.
Keep the product, packaging, tags, and accessories in their original condition.
Non-Returnable Items
For hygiene and safety reasons, certain intimate apparel products, including bras and other undergarments, may not be eligible for return or exchange after use or if hygiene seals/tags have been removed.
Refund
If a refund is approved, the refund will be processed according to the payment method and circumstances of the order.
Refund processing time may vary depending on the payment method or financial service provider.
Return Shipping
If the return is due to our mistake, such as receiving the wrong or defective product, we may cover the applicable return delivery cost.
If the return is due to customer preference, incorrect size selection, or other customer-related reasons, return delivery costs may be the customer’s responsibility, subject to our return policy.
How to Request a Return
Contact us through:
Phone: 01711663990
WhatsApp: 01711663990
Email: info@safarafashion.xyz
Please include your order number when contacting us.